Returns and refunds

Last updated October 15, 2026

We want you to love your parts. If something isn’t right, here’s how returns work.

30-day returns

• You can return unused parts within 30 days of delivery for a refund.
• Parts must be unused, uninstalled and in their original packaging with all hardware.
• Email orders@bikerepairshop.ca with your order number before sending anything. We’ll reply with the return address.
• You pay return shipping, unless the part is defective or we sent the wrong item.

Safety-critical parts

Brakes, wheels, forks and other safety-critical parts can’t be returned once they’ve been installed or ridden, because we can’t resell them safely. Check fitment against your bike before installing. If a part arrives defective, we’ll make it right whether or not it’s installed.

Damaged or wrong items

Tell us within 7 days of delivery, with photos of the part and the box. We’ll send a replacement or refund you in full, including shipping.

Refunds

We refund to your original payment method within 10 business days of receiving the return. Your bank may take a few more days to show it. Original shipping charges are refunded only for defective or wrong items.

Your legal rights

This policy doesn’t limit your rights under consumer protection law, including the legal warranty under Québec’s Consumer Protection Act.